Privacy Policy

1. Introduction

Welcome to Flow Pilates and Yoga Center (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of the personal information of our users and customers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flowpilatesandyoga.com/, utilize our services (including Yoga and Pilates classes), or sign up for and receive our SMS text messages.

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any terms, please discontinue use of our website or services.

2. Information We Collect

We may collect personal information about you in a variety of ways, including, but not limited to:

Information You Provide Directly: Such as your name, email address, phone number, mailing address, payment information, and any other information you choose to provide (e.g., when you sign up for a class, create an account, or subscribe to our SMS marketing).

Automatically Collected Information: Such as IP address, browser type, device information, and information about how you interact with our website through cookies or other tracking technologies.

Payment Information: When you make a purchase (class packages, memberships, etc.), we collect payment information through a secure third-party payment processor. We do not store your credit card details on our servers.

3. Use of Your Information

We use the personal information we collect for purposes including:

  • Provision of Services: To schedule and provide Yoga/Pilates classes, manage appointments, and communicate class updates.

  • Account Creation and Maintenance: To create, maintain, or support your account with us.

  • Customer Support: To respond to inquiries, fulfill requests, and provide troubleshooting.

  • Marketing and Promotions: To send marketing communications, including SMS text messages, about promotions, new classes, or special events (where you have opted in or otherwise provided consent).

  • Analytics and Improvements: To monitor and analyze usage and trends to improve our website and services.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. SMS Text Messaging Terms

We offer the option for you to receive SMS text messages regarding class updates, promotions, and other important information. By opting in to our SMS services, you agree to receive text messages on your mobile phone. Standard messaging and data rates may apply according to your mobile carrier plan.

  • Opt-In: You can opt-in by providing your phone number and confirming your consent to receive text messages. If you have previously provided your phone number, you will be asked to confirm your opt-in before receiving marketing or promotional text messages.

  • Message Frequency: The number of messages we send may vary depending on your interaction with our services (e.g., booking confirmations, schedule reminders, promotional campaigns).

  • Opt-Out: You can opt-out of SMS communications at any time by replying with the keyword “STOP” (or other instructions provided) to any text message you receive from us. You will receive one final confirmation message stating that you have been unsubscribed.

  • Help or Support: If at any time you require assistance or more information, you may reply with the keyword “HELP” to any SMS text you receive, or contact us directly at (813) 855-8804.

  • Privacy and Data: We may collect and store information related to your SMS opt-in and your interactions with text messages. We do not sell or share this information with third parties for their marketing purposes. Your mobile number may be shared with SMS service providers strictly for message delivery and compliance purposes.

TCPA Compliance: We adhere to the Telephone Consumer Protection Act (TCPA) and other applicable laws regulating telephone and text communications. You will not receive marketing SMS messages unless you provide explicit consent.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Recognize you when you visit our website.

Personalize content and ads.

Analyze traffic and usage.

You can disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.

7. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be guaranteed to be 100% secure.

8. Your Choices

Access, Update, or Delete Information: You may update your account information at any time by logging in or contacting us directly.

Opt-Out of Marketing Emails/SMS: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or replying “STOP” to our text messages.

Do Not Track: We currently do not respond to browser-initiated “Do Not Track” signals.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Policy to our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, including our SMS Texting Terms, please contact us at:

Flow Pilates & Yoga Center

12613 Race Track Rd, Tampa, Florida 33626

(813) 855-8804

Last Updated: February 2025